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Finding the Right Canberra Plumber

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As a local property owner, it’s inevitable that you’ll require the services of a Canberra plumber at some stage. Serious plumbing issues, such as heavily blocked drains and gas leaks, are a case of when, not if. In this blog post, we explain how to find the right Canberra plumber for the job at hand.

Expertise and Experience

Plumbing is a broad and complex field, encompassing general plumbing, drainage, gasfitting and roof plumbing. Consequently, it’s important to choose a Canberra plumber with the right expertise and experience; in other words, “horses for courses.” If you’re unsure about a plumber’s level of expertise or experience in a particular field, don’t be afraid to ask.

Licensing and Insurance

It’s imperative that the Canberra plumber you choose is fully licensed and insured in the ACT. You can check licence details on the ACT Government’s public register webpage. In terms of insurance, a Canberra plumber should have Public Liability insurance, which provides protection against property damage and personal injury. It’s perfectly acceptable to ask a plumber to produce their insurance certificate.

Proven Track Record – backed by Google Reviews

It goes without saying that the Canberra plumber you select should be a proven professional. But how do you know if a plumber is any good or not? In the absence of a direct referral, the simplest way to check on a plumber is to read their Google Reviews. A good Canberra plumber will have a steady stream of positive reviews that are genuine.

Fully Equipped

A Canberra plumber should have access to a pipe camera, sonde, electric eel, pipe bending / cutting tools, trench shields and a mini excavator (to dig up and replace pipes). The right equipment enables a plumber to fix any problem in a professional and timely manner. A fully equipped Canberra plumber will usually carry all their plumbing equipment with them – with the possible exception of a mini excavator.

Local Presence

A Canberra plumber is more likely to understand the local geography and plumbing infrastructure, as well as the processes involving Icon Water (for sewer ties) and Roads ACT (for stormwater ties). A true Canberra plumber will be committed to the region, employ local manpower and source the bulk of their plumbing supplies locally.

Responsiveness

The best Canberra plumbers are responsive when it comes to returning calls and attending to plumbing emergencies. A responsive plumber / gasfitter in Canberra is usually punctual, courteous and communicative (particularly when running late). Just bear in mind that a plumber can get held up on a job, particularly when it involves a heavily blocked drain in Canberra.

How does Kennedy Plumbing & Gas stack up?

Expertise and Experience

  • Kennedy Plumbing & Gas is a full-service Canberra plumber that’s equipped to handle a wide range of plumbing issues.

Licensing and Insurance

  • Kennedy Plumbing & Gas is fully insured and licensed in both the ACT (licence no: 201460) and NSW (licence no: 333534C).

Proven Track Record

  • Kennedy Plumbing & Gas consistently gets positive reviews from Canberra customers on Google My Business.

Fully Equipped

  • Kennedy Plumbing & Gas uses a state-of-the-art sonde to locate concealed pipes and a pipe camera to pinpoint blockages.

Local Presence

  • Kennedy Plumbing & Gas is a family-owned business located in the Canberra suburb of Kambah – only minutes from the Tuggeranong Parkway.

Responsiveness

  • Kennedy Plumbing & Gas provides a high level of customer service, and is a leading emergency plumber in Canberra.

To learn more about the plumbing services provided by Kennedy Plumbing & Gas in Canberra, or to book a service call, please call Stephen Kennedy on 0422 751 560.

Categories Blog

Emergency hot water system repairs in Canberra

During winter, the team at Kennedy Plumbing & Gas gets many callouts in relation to faulty hot water systems. Many of the problems are caused by thermal expansion and contraction – a consequence of Canberra’s chilly winters. In this blog post, we answer common questions about hot water problems and repairs in Canberra.

Why do hot water systems often break down in winter?

Canberra’s sub-zero winter mornings cause many pipes and tank liners to freeze, expand and split. Splitting also occurs when pipes and tank liners revert back to their original shape (once the day warms up). Not surprisingly, older pipes and tank liners (that have lost their strength) are more likely to split; in other words, the cold weather exacerbates existing weaknesses.

What are the signs of a faulty hot water system?

There are a number of signs that indicate your hot water system might need professional attention:-

  • Your water tank or piping leaks (probable signs of a split or rust).
  • There’s rust-coloured water around the base of your water tank.
  • There’s a distinct lack of water pressure when you turn on a hot water tap.
  • Cold water flows from your hot water taps.
  • Your hot water doesn’t last very long (or runs out very quickly).
  • The pilot light on your gas hot water system has stopped working.
  • Your hot water is discoloured (typically rust-coloured).
  • There’s a strong smell of gas coming from your gas hot water system.
  • Your water tank makes strange noises.

What should I do if my water tank starts to leak serious amounts of water?

You should turn off your water mains tap straight away, then call a Canberra plumber. The water mains tap is usually located at the front of your property (next to the water meter).

Why do so many outdoor hot water tanks rust at the base?

Many older outdoor hot water tanks are situated directly on concrete slabs – meaning that rainwater gets under them and sits there. Nowadays, hot water tanks are generally placed on a “pizza tray” to provide a 5mm drainage / air gap between the tank and concrete slab. A “pizza tray” is simply an elevated plastic tray with holes in it.

Does Kennedy Plumbing & Gas fix both gas and electric hot water systems?

Yes. We conduct both gas and electric hot water system repairs in Canberra. Our experienced plumbers repair the following system types: continuous flow gas hot water systems; gas storage hot water systems; electric storage hot water systems, and heat pump hot water systems.

As an experienced hot water plumber in Canberra, Kennedy Plumbing & Gas is certified to repair tempering valves (keeps maximum water temperature to 50°C) and replace DUO valves / pressure limiting valves. These are plumbing components that tend to fail over time.

If your hot water system requires an electrician, Kennedy Plumbing & Gas can take care of this too. We work with a number of quality electricians in Canberra and Queanbeyan. Common electrical problems include a faulty power supply, heating element, thermostat or electronic ignition (on gas systems).

For further information on hot water systems, or to organise emergency hot water system repairs in Canberra, please call Kennedy Plumbing & Gas on 0422 751 560.

Categories Blog

Blocked sewer lines and ties explained – Canberra

The team at Kennedy Plumbing & Gas spends a lot of time unblocking toilets, sewer drains and sewer lines / ties in Canberra. Not surprisingly, we get asked a lot of questions about how sewerage systems work and why problems occur. In this blog post, we explain the ins and outs of blocked sewer lines and ties in Canberra.

What is a sewer line?

A sewer line is the main underground pipe that carries sewage from your home to the edge of your property. All household fixtures that produce wastewater – such as toilets, sinks, hand basins, showers and laundry tubs – are connected to the sewer line. External overflow drains are also a feature of many sewer lines.

What is a sewer tie?

A sewer tie is the sewerage infrastructure (piping) that runs from the edge of a private property to the street sewerage connection. In other words, the sewer tie runs across public land (typically a nature strip). In Canberra, responsibility for repairing or unblocking a sewer tie lies with Icon Water.*

* Pending approval, Kennedy Plumbing & Gas is authorised to work on behalf of Icon Water to repair or unblock sewer ties.

What are the signs of a blocked sewer line or tie?

There are a number of signs that indicate your sewerage system could be blocked:-

  • Water banks up in your toilet bowl and drains slowly (after flushing).
  • The water in your toilet bubbles or makes a gurgling sound when hand basins and showers are used.
  • The water level in your toilet rises after using the washing machine.
  • Sewage starts coming up through some of your internal drains (typically bath or shower).
  • A sewage smell emanates from one or more of your other plumbing fixtures: baths, showers, sinks, hand basins and laundry tubs.
  • Pipes make loud or odd noises following the disposal of sewage or wastewater.
  • The Overflow Relief Gully (ORG) starts to overflow with sewage (an ORG is an external overflow drain that’s found close to your home).

A blocked sewer line / tie requires a plumber specialising in blocked drains (preferably with local  Canberra experience) to diagnose and pinpoint the problem. As a local plumber specialising in blocked drains, the team at Kennedy Plumbing & Gas can help you fix a blocked sewer line / tie in Canberra.

What are the causes of a blocked sewer line or tie?

The most common causes of a blocked sewer line / tie are listed below.

  • Physical deterioration of pipes (very common in older homes and suburbs).
  • Tree root damage to pipes (common in homes with established gardens).
  • Stray debris (mud, leaves, grass, dead rodents, etc) has entered the sewerage system.
  • The toilet has been used as a rubbish bin (only sewage and toilet paper should be flushed).
  • Accumulated cooking grease (you shouldn’t pour cooking grease or oils down the kitchen sink).

It’s fair to say that most residential and commercial properties in Canberra will experience a blocked sewer line / tie at some stage.

Who’s responsible for a blocked sewer line or tie?

A blocked sewer line on private land is the sole responsibility of the property owner in Canberra. On the other hand, a blocked or damaged tie is the responsibility of Icon Water. An experienced plumber is required to pinpoint the exact location of any blockage.

As a leading blocked drain specialist in Canberra, Kennedy Plumbing & Gas uses sophisticated pipe cameras and sonar equipment (sonde) to pinpoint blockages. If we discover that a blockage involves the tie, we’ll liaise with Icon Water to organise a solution.

How do I arrange for sewer line or tie repairs?

In the first instance, you’ll need to engage with a licensed plumber who understands how to diagnose and fix blocked drains in Canberra. It also helps if the plumber understands Icon Water’s processes in relation to sewer tie repairs. A good Canberra plumber will explain any large costs to you before commencing work.

What equipment is required to repair a blocked sewer line or tie?

To cover all scenarios, a plumber specialising in blocked drains in Canberra requires a pipe camera, sonde, electric eel, pipe bending / cutting tools, trench shields and a mini excavator. As a leading local plumber, Kennedy Plumbing & Gas is fully equipped to fix any blocked drain or sewer line / tie problem in Canberra.

For assistance with a blocked sewer line / tie or drain in Canberra, please call Kennedy Plumbing & Gas on 0422 751 560.

Categories Blog

Blocked stormwater drains, pipes and ties explained – Canberra

Blocked stormwater drains, pipes and ties are fairly common in Canberra. However, many property owners only call for help when flooding occurs or gutters overflow. In this blog post, we provide the rundown on blocked stormwater drains, pipes and ties in Canberra (and discuss how to recognise potential problems).

What is a stormwater system?

A stormwater system is an interconnected series of pipes, drains and gutters that’s designed to remove excess rainwater from your property. A good stormwater system captures the rain runoff from your roof, driveway, paths and paved areas.

What is a stormwater tie?

A stormwater tie is the connection that runs from the edge of your property to the stormwater main in the street. A stormwater tie runs across public land (usually a nature strip), and is the sole responsibility of Roads ACT – a local government body. If there’s a problem with the stormwater tie, you don’t have to pay to fix it.*

* Pending approval, Kennedy Plumbing & Gas is authorised to work on behalf of Roads ACT to repair or unblock stormwater ties.

What are the signs of a blocked stormwater drain, pipe or tie?

There are a number of signs that indicate your stormwater system requires unblocking:-

  • Water flows over your roof guttering during a rain event.
  • The immediate area surrounding your home floods after heavy rainfall.
  • An unpleasant smell emanates from your roof guttering (stagnant water often smells like rotten eggs).
  • The slot drains or stormwater pits on your property overflow.
  • Your internal ceilings have water damage (this could also indicate a roof problem).

Blocked stormwater drains, pipes and ties require a Canberra plumber that specialises in drainage issues. Kennedy Plumbing & Gas is highly experienced when it comes to blocked drainage systems in Canberra.

What are the causes of a blocked stormwater drain, pipe or tie?

The common causes of a blocked stormwater drain, pipe or tie are as follows:-

  • Roof gutters and downpipes are cluttered with debris (usually leaves and silt) – urgent clearing is required.
  • Slot drains and stormwater pits around your home (or in your garden) become clogged with grass, leaves, silt, bark and mulch.
  • Physical deterioration of stormwater pipes (common in older homes and suburbs).
  • Tree root damage to stormwater pipes (common in homes with mature gardens).

If you don’t clear your gutters and drains regularly, there’s a good chance your stormwater system will eventually become blocked.

Who’s responsible for a blocked stormwater drain, pipe or tie in Canberra?

All stormwater issues on private property are the responsibility of the property owner. Blocked or damaged stormwater ties are the responsibility of Roads ACT.

How do I arrange for stormwater drain, pipe or tie repairs?

You need to contact a local stormwater plumber who understands how to fix blocked stormwater drains, pipes and ties in Canberra. Ideally, the plumber you select should have experience dealing with Roads ACT, especially if your problem involves a stormwater tie.

What equipment is required to repair a blocked stormwater drain, pipe or tie?

A Canberra plumber specialising in stormwater issues should at least possess a pipe camera, sonde and electric eel. More established plumbers in Canberra, such as Kennedy Plumbing & Gas, are likely to possess a mini excavator as well.

To organise a local stormwater plumber in Canberra, please call Kennedy Plumbing & Gas on 0422 751 560.

Categories Blog

24 hour plumbing services – Canberra

Have a plumbing emergency? Looking for a Canberra emergency plumber you can rely on? Kennedy Plumbing & Gas provides a wide range of 24 hour plumbing services in Canberra and Queanbeyan. We attend to all plumbing emergencies, including burst water pipes, blocked drains, gas leaks and faulty electric / gas hot water systems.

If your plumbing emergency involves public water infrastructure, Kennedy Plumbing & Gas is authorised to deal directly with Icon Water in Canberra. In cases involving public water infrastructure, Icon Water may reimburse us for certain “network” repairs. As an ethical Canberra emergency plumber, we don’t double-charge our clients for such work.

Burst water pipes

Burst water pipes are fairly common in Canberra, particularly during winter. Burst water pipes are typically caused by physical deterioration (rust, tree roots), blockages, freezing water or physical impact (excavation). Symptoms of a burst water pipe include flooding, water discolouration and/or loss of water pressure.

If you suspect or encounter a burst water pipe, you should turn off your water main immediately and call a Canberra emergency plumber. As a general rule, a burst or leaking pipe on private land (downstream side) is the responsibility of the property owner – rather than Icon Water. As experienced Canberra emergency plumbers, we’ll ensure that your burst or leaking pipe is fixed ASAP.

Blocked drains

Unfortunately, blocked sewer and stormwater drains are inevitable. Over time, drains accumulate debris, including soil, grease, food scraps, plant matter, litter and dead animals. Blocked sewer and stormwater drains become a plumbing emergency when they overflow – potentially causing water damage to property.

At Kennedy Plumbing & Gas, we operate a 24 hour plumbing service in Canberra and Queanbeyan. If your sewer or stormwater drain is overflowing, our Canberra emergency plumbers will solve the problem in no time. What’s more, we’ll liaise on your behalf with Icon Water if your blocked drain problem involves public water infrastructure.

Faulty hot water systems

A faulty hot water system is a major inconvenience, especially in the middle of winter. Symptoms of a faulty hot water system (besides no hot water) include water leakage, loss of water pressure and/or water discolouration. A faulty gas hot water system may also exhibit other symptoms, such as a broken pilot light, gas smell and/or hissing sound.

At Kennedy Plumbing & Gas, we’re qualified to work on both electric and gas hot water systems. Our Canberra emergency plumber will either fix your system on the spot or mitigate any potential risks until replacement parts are available. If your hot water system is beyond repair, we have the ability to supply and install a new gas hot water system.

*** Kennedy Plumbing & Gas has a portable 50-litre electric hot water system available for short-term hire (subject to availability and technical suitability) ***

Gas Leaks

If you smell or suspect a gas leak (you might hear hissing), it’s imperative to call a Canberra emergency plumber straight away. Kennedy Plumbing & Gas provides a 24 hour gas plumbing service in Canberra and Queanbeyan. If we can’t attend immediately, we’ll advise you on the best course of action.

In the event of a gas leak (real or suspected), you should turn off your gas at the meter (gas isolation valve) straight away. In addition, you should ensure all gas appliances are turned off, extinguish any naked flames (candles, cigarettes, etc) and ventilate your home (open windows). Upon arrival, our Canberra emergency plumber will work to locate the gas leak and secure the site.

For assistance with any plumbing emergency in Canberra or Queanbeyan, please call Kennedy Plumbing & Gas on 0422 751 560.